✆ Phone: +1 (951) 441-9719 | ✉ Email : Vanpartsoutlet@gmail.com
Effective Date: August 30, 2026
Please review this policy carefully before ordering. Many products sold by Van Parts Outlet are large, heavy, specialized vehicle components that require professional installation and expensive freight transportation. Customers are responsible for reviewing all specifications, measurements, installation requirements, and vehicle compatibility before placing an order.
This policy applies to orders placed on or after August 30, 2026. It does not apply retroactively to orders placed before this effective date.
Orders may be cancelled within 24 hours of purchase only if processing, production, packaging, or shipment has not begun.
After this period, cancellation is not guaranteed. Special-order, customized, made-to-order, and built-to-order products cannot be cancelled once production or fulfillment has started.
Eligible standard-size products may be returned under the following conditions:
Receiving an RMA does not guarantee a refund. Refund eligibility is determined after the returned product and packaging have been received and inspected.
Because of their size, weight, specialized application, and freight-handling requirements, the following products are final sale and cannot be returned or exchanged for reasons of fit, preference, configuration, installation difficulty, or change of plans:
These products remain covered if they arrive damaged, are verified to be defective, or are different from what was ordered.
Van Parts Outlet may, but is not obligated to, approve the return of an unopened freight product in exceptional circumstances. Any such approval must be issued in writing before shipment and will remain subject to inspection, customer-paid freight, nonrefundable original shipping costs, and applicable rehandling or restocking costs.
Products are designed for specific applications, but every van conversion, interior layout, mounting location, and existing installation is different.
Before ordering, the customer and the customer’s installer are responsible for:
A product not fitting the customer’s planned layout, existing interior, preferred location, or expected configuration is not considered defective and does not qualify for a return, refund, or exchange.
Difficulty locating an installer, installer scheduling delays, installation cost, or an installer’s decision not to install a product does not extend the return period.
Van Parts Outlet does not maintain or recommend a nationwide network of third-party installers. Installation may be available in Big Bear City, California, through an experienced independent van-building company familiar with our products.
A product is not eligible for return if it has been:
Customers should verify all measurements and compatibility before opening, assembling, positioning, or test-fitting a product.
For every authorized non-defective return:
Large products must be returned on a suitable pallet or in the original freight crate using the original protective materials.
Approved non-defective returns may be subject to reasonable restocking and rehandling deductions reflecting the costs of receiving, unloading, inspecting, testing, repackaging, and restoring the product to saleable inventory.
The applicable deduction will be disclosed when the return is authorized. Additional deductions may apply for missing packaging, hardware, accessories, manuals, or other components.
No deduction applies when a return results from a verified product defect or an error by Van Parts Outlet.
Customers must inspect all deliveries promptly.
Visible freight damage or missing freight must be noted on the carrier’s delivery receipt before signing. If substantial damage is visible, the customer should photograph the shipment and contact Van Parts Outlet before accepting or refusing delivery.
Damage, defects, missing components, or incorrect products must be reported within 14 calendar days after delivery.
The report must include:
The customer must retain the product and all packaging while the claim is reviewed.
Products must not be installed, modified, repaired, or discarded before written instructions are provided.
If Van Parts Outlet confirms that a product is defective, damaged in transit, or shipped incorrectly, we will determine the appropriate remedy, which may include replacement parts, product replacement, repair, return authorization, or refund as required by applicable law.
Normal freight delays, minor packaging wear, and fitment issues caused by the customer’s vehicle information, measurements, layout, or installation are not product defects.
Eligible exchanges follow the same requirements as returns.
The customer is responsible for shipping both the original product back and the replacement product to the customer unless the exchange is required because of a verified defect or Van Parts Outlet error.
Replacement products are subject to availability. The fastest method may be to return the eligible original product and place a new order.
After an authorized return is received and inspected, Van Parts Outlet will notify the customer whether the refund has been approved, reduced, or rejected.
Approved refunds will be issued to the original payment method.
Original shipping and freight charges are nonrefundable.
Processing time may vary depending on the customer’s financial institution.
To request a return authorization, contact:
Van Parts Outlet
Email: Vanpartsoutlet@gmail.com
Phone: +1 (951) 441-9719
Address: 413 West Big Bear Boulevard, Big Bear City, CA 92314