✆ Phone: +1 (951) 441-9719 | ✉ Email : Vanpartsoutlet@gmail.com
Refund Policy
Last Updated: March, 2026
At Van Parts Outlet, our goal is to provide a smooth, transparent, and hassle-free shopping experience. If you are not fully satisfied with your purchase, we offer a straightforward return process to ensure you get the right parts for your build.
We understand circumstances may change. You have a 24-hour window from the time of purchase to cancel your order without incurring any charges. To cancel, please contact us immediately at Vanpartsoutlet@gmail.com.
To begin a return or exchange, please follow these steps:
Contact Support: Email us at Vanpartsoutlet@gmail.com or call 1 (951) 441-9719 within 30 days of your purchase date to obtain a Return Merchandise Authorization (RMA).
Approval: We will assess your request and provide instructions. Once approved, you must fill out our official Return & Exchange Form.
Prepare Your Package: Ensure the items are in their original, unused condition with all packaging, hardware, and manuals included.
Ship Your Item: Securely pack the items. Customers are responsible for return shipping costs unless the return is due to a verified defect or our error.
Standard Returns: You have 30 days from the date of purchase to initiate a return or exchange for new, unused items.
Damaged/Defective Items: Any issues regarding damage or defects must be reported within 30 days of delivery.
To be eligible for a refund or exchange, items must meet the following criteria:
All products must be unused, uninstalled, and in original condition.
All original manufacturer packaging, hardware, and instruction manuals must be included.
Special Note: Aluminum showers must be returned 100% sealed and unopened to be eligible for a return.
Items that arrive heavily used, modified, or damaged due to improper return packaging will be refused.
A 30% restocking fee applies to all non-defective returns. This fee helps cover the costs associated with inspection, testing, and processing specialized vehicle components, as well as maintaining our operations.
Notification: Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
Refund Method: All approved refunds will be credited back to the original form of payment used at the time of purchase.
Processing Time: Approved refunds will be processed and credited to your original payment method within 5 business days, depending on your financial institution's policies.
Shipping Costs: Original shipping charges are non-refundable.
The most efficient way to exchange an item is to initiate a return for your original purchase and place a new order through our website. This ensures you receive the correct part quickly and avoids the risk of the item selling out.
Shipping charges for exchanges are the responsibility of the customer unless the exchange is due to a verified defective or damaged product.
We stand behind the quality of our parts. If your order arrives damaged, please notify us within 30 days at Vanpartsoutlet@gmail.com with the following:
Please Note: Fitment issues resulting from incorrect vehicle information provided by the customer do not qualify as a defect. Please verify your vehicle’s year, wheelbase, and configuration before ordering.
The following items are Final Sale and cannot be returned or exchanged:
We aim to be fair and accommodating. Enforcement of our policies will be assessed on a case-by-case basis. If you have extenuating circumstances or encounter a unique issue with your purchase, please reach out to our customer service team. We are dedicated to finding the best resolution for you.