Privacy policy

Last Updated: March 2026

At Van Parts Outlet, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how Van Parts Outlet (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Vanpartsoutlet@gmail.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).

1. INFORMATION WE COLLECT

We collect personal information from a variety of sources to provide and improve our Services.

Information You Provide Directly

  • Contact Information: Name, shipping address, billing address, email address, and phone number.

  • Order Information: Items purchased, cart details, and return/exchange history.

  • Account Credentials: Usernames, passwords, and security questions.

  • Customer Support: Information you include in communications with our support team.

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and interaction with our Services using cookies and similar technologies:

  • Device Data: IP address, browser type, operating system, and unique device identifiers.

  • Usage Data: Time spent on pages, links clicked, and referring URLs.

Information from Third Parties

We receive information from service providers who collect info on our behalf, such as:

  • Shopify: Our e-commerce platform.

  • AfterShip: To provide real-time tracking updates.

  • Payment Processors: To confirm payment status (note: we do not store your full credit card numbers).

2. HOW WE USE YOUR INFORMATION

We use your personal information to provide you with the best possible experience and to fulfill our contractual obligations to you.

  • Fulfilling Orders: To process payments, arrange shipping, and provide you with invoices and order confirmations.

  • Customer Communication: To respond to your inquiries and send service-related notifications (e.g., shipping updates via AfterShip).

  • Security & Fraud Prevention: To screen orders for potential risk or fraud and protect our Site.

  • Marketing: With your consent, to provide you with information or advertising relating to our products or services.

3. SHARING YOUR PERSONAL INFORMATION

We do not sell your personal information. We share your information with trusted third parties to help us use your information as described above.

  • Service Providers: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.

  • Logistics: We share your address and contact details with shipping carriers and AfterShip to ensure your parts reach you.

  • Compliance with Law: We may share your information to comply with applicable laws and regulations or to protect our rights.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to enhance your experience, remember your preferences, and provide personalized marketing.

  • Functional Cookies: Necessary for the website to function (e.g., keeping items in your cart).

  • Analytics: To understand how our customers use the Site.

  • Opt-Out: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

5. DATA SECURITY AND RETENTION

We implement industry-standard security measures to protect your data. We retain your personal information for as long as necessary to provide you with our Services, comply with legal obligations (typically 3–7 years for tax and audit purposes), and resolve disputes.

6. YOUR RIGHTS AND CHOICES

Depending on where you live, you may have the right to:

  • Access/Portability: Request a copy of the info we hold about you.

  • Correction/Deletion: Ask us to update or erase your personal data.

  • Opt-Out: Unsubscribe from marketing emails at any time using the "Unsubscribe" link.

To exercise these rights, please contact us at Vanpartsoutlet@gmail.com.

7. THIRD-PARTY LINKS

Our Site may contain links to other websites (such as manufacturer sites or social media). We are not responsible for the privacy practices of third parties. We encourage you to read their privacy policies.

8. CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below: